A major benefit of visual voicemail is that instead of calling in for voice messages, TIGO users now will have their voice messages sent to them immediately and automatically via multimedia message (MMS) and email. Knowing that voice mail messages will be heard more quickly, callers will be encouraged to leave more messages.

TIGO users also will enjoy a number of additional service enhancements. For example, when a caller tries to reach someone whose line is busy, Comverse Notify Me sends a text message as soon as the other party becomes available. In addition, TIGO users will know about all phone calls they miss because Comverse Who Called will send a text message immediately. The message will include details about the missed calls that the handset alone cannot report.

The convenience of these new services is complemented with an unprecedented level of control. Comverse Web Customer and Self Care provide TIGO users with a friendly and accessible place to adjust their services to their exact preferences, which improves user satisfaction.

“Deployment of these new capabilities is part of our ongoing commitment to our customers to provide them with the best user experience based on the latest world-class services,” said TIGO CEO, Juan Carlos Acosta. “Comverse helps us provide services that keep our subscribers engaged and pleased.”